Frequently Asked Questions

Please use the below form. You can also email customer service at contact@kuraicacao.com or send us a DM on Instagram.

Contact Us

Have a question or need assistance with your ritual? Our AI assistant is available 24/7 for quick answers, or you can reach out to our team via email. We personally review every message and will get back to you within 2 business days.

For returns, please allow 3-5 business days from the time your package arrives back to us for your refund to be processed.

🌿 The Kurai Ritual & Product

How do I prepare my Kurai Cacao?

What does ceremonial cacao taste like?

Can I use Kurai Cacao in smoothies or other recipes?

Does Kurai Cacao contain caffeine?

How should I store my cacao?

💳 Kurai Ritual Subscription

Why should I choose the Kurai Subscription?

Is it easy to manage my subscription?

Can I cancel at any time?

🚚 Shipping & Orders

How long will it take to receive my order?

Do you ship internationally?

How can I track my order?

✨ Wellness & Intentions

Can I drink Kurai Cacao every day?

Does ceremonial cacao break a fast?

What is the difference between ceremonial cacao and regular cocoa powder?

Is Kurai Cacao safe for everyone?